Shipping and payment
PRICES, SHIPPING COSTS, PAYMENT, DUE DATE
(1) The prices shown in the store include the statutory VAT and do not include shipping costs. We charge a flat rate of 6.50 EUR within Germany.
From 100.00 EUR order value the delivery is free of shipping costs. The shipping costs outside of Germany depend on the size and weight of the
respective order. In this case, the customer can determine the actual shipping costs by placing the desired items and quantities in the shopping
cart and selecting his delivery country. If the customer does not have a customer account or is not logged in, the following steps are necessary to
determine the actual shipping costs: Click on „Edit shopping cart“, then on „Shipping costs“ and then select the country and shipping method. By
clicking on these options, the respective shipping costs will be recalculated. If the customer is already logged in, he has to follow the order process
to determine the actual shipping costs until the shipping options are displayed. Then the customer can click on the individual shipping options and
see the corresponding shipping costs at the bottom of the total. Finally, the shipping costs are also displayed to the customer on the summary page
before the order is submitted.
(1a) If a shipment is returned to us due to incomplete or incorrect address information provided by the customer, refusal of acceptance, or failure to collect the shipment in due time, we will refund only the value of the goods. Shipping costs already incurred will not be reimbursed. This applies to both domestic and international shipments, as these costs have either already been incurred by us or additional return charges may arise which will not be covered by us.
(1a) If a shipment is returned to us due to incomplete or incorrect address information provided by the customer, refusal of acceptance, or failure to collect the shipment in due time, we will refund only the value of the goods. Shipping costs already incurred will not be reimbursed. This applies to both domestic and international shipments, as these costs have either already been incurred by us or additional return charges may arise which will not be covered by us.
(2) The consumer has the option of payment in advance, PayPal products or Mollie B.V.
(3) If the payment method prepayment is selected, the customer will receive our bank details after completion of the order by means of a separate e-mail. The invoice amount is to be transferred to the specified account within 7 days after conclusion of the contract. We will ship the goods only after receipt of payment. If no payment has been received on the specified account within 7 days after conclusion of the contract, we are entitled to withdraw from the contract without a reminder.
(4) If the payment method PayPal is selected, the customer will be redirected to the website of the online provider PayPal after submitting the
order. In order to pay the purchase price via PayPal, the customer must be registered there or register first, legitimize with his access data and
confirm the payment instruction to us. We then request PayPal to initiate the payment transaction. This will be carried out automatically by PayPal
immediately thereafter.
(5)
Payment processing is carried out via the payment service provider
Mollie B.V., Keizersgracht 126, 1015 CW Amsterdam, Netherlands
("Mollie").
Mollie acts as a technical service provider that enables us to securely accept various payment methods.
The following payment methods are offered via Mollie (depending on the country and availability during the checkout process):
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Credit card (Visa, Mastercard, American Express)
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Instant bank transfer (Klarna Sofort)
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Klarna invoice (available to private customers only and subject to credit check)
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Apple Pay / Google Pay
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Other country-specific payment methods
The availability of specific payment methods may depend on the customer's status (private or business), the delivery country, creditworthiness, and other factors.
Payment data is transmitted directly to Mollie. Data processing is based on Article 6(1)(b) GDPR (performance of a contract) and Article 6(1)(f) GDPR (legitimate interest in secure and efficient payment processing).
Further information on how Mollie processes your data can be found at: https://www.mollie.com/en/privacy
(6) For deliveries to non-EU countries, additional customs duties and fees may apply. These are then to be paid by the customer, but not to the
seller, but to the respective customs or tax authorities. Further information can be found, for example, at http://ec.europa.eu/taxation_customs/
customs/customs_duties/index_de.htm and on import sales tax at http://auskunft.ezt-online.de/ezto/Welcome.do.
Delivery
(1) Unless we have clearly stated otherwise in the product description, all items offered by us are ready for immediate shipment. The delivery takes place here at the latest within 5 working days. The delivery period begins in the case of payment in advance on the day after the payment order to the bank responsible for the transfer and for all other payment methods on the day after the conclusion of the contract. If the deadline falls on a Saturday, Sunday or public holiday at the place of delivery, the deadline ends on the next working day. The delivery is made with DHL, Deutsche Post or UPS.
After the shipment, the customer will receive an e-mail including the shipment number, with which he can track the status of the package. If he cannot accept the package personally, it will be delivered to a post office branch or, if necessary, to a packing station near you. In case of address ambiguity (missing or wrong information) the parcel service will send the package back to us directly without asking. For another shipment, shipping costs will be charged again.
For shipping to a Packstation, please indicate the Post-ID number after the last name in the delivery address. If an ordered item is not available, we are entitled to withdraw from the contract. In this case, we will inform the customer immediately that the ordered goods are not available and refund any payments already made without delay.
(2) The risk of accidental loss and accidental deterioration of the sold item shall not pass to the Buyer until the item is handed over to the Buyer, even in the case of a mail-order purchase.
Stand January 2023